Lagomly · Support
Support
Clear help when something does not look or work as expected.
Tell us what happened.
Email us, or open your initials in Lagomly and choose Account → Support & sync → Send feedback or report a problem.
Email Lagomly Support Tell us what you were trying to do, what happened instead, and which device you were using. A screenshot can help. If you use TestFlight, include the build number shown there. Never send your password.Signing in or resetting a password
From Lagomly’s welcome screen, choose Sign in. Enter your account email, then tap Forgot password?. The secure email link opens Lagomly so you can choose and confirm a new password.
If the email does not arrive, check spam or promotions and wait one minute before requesting another. If a link has expired, request a new one from the sign-in screen.
Syncing or shared content
Confirm that the device is online and signed into the intended Lagomly account. Open your initials, then choose Account → Support & sync → Refresh from cloud. Leave Lagomly open briefly while it refreshes.
Each person uses their own Lagomly account and joins the same Household. Share or assign routines, home rhythms, to-dos, and dates from the item itself. For food planning, open Pantry → Household Pantry and turn on Meal plan, Grocery list, or both.
If information is still missing or changing unexpectedly, stop editing and contact us before importing a backup so the newest cloud copy is not overwritten.
Premium and billing
Open your initials and choose Account → Premium to see your status. If Apple shows an active subscription but Lagomly does not, tap Restore purchases in the iPhone app while signed into the same Lagomly account used for Premium.
Trials, renewals, and cancellations are managed through your Apple Account. Use Manage subscription in Lagomly when it is available, or manage the subscription from Apple’s subscription settings.
For a simple view of what is included, see Why Premium.
Deleting your account and data
If you want a personal copy first, use Account → Your data → Export. Then open Account → Danger zone → Delete my account and complete both confirmations. Deletion cannot be undone.
Lagomly removes your account, cloud content, uploaded images and documents, Household membership, and Community content associated with the account. If the app cannot complete every part of the request, it will tell you to email us so we can finish it.
Privacy and safety
Read the Lagomly Privacy Policy for details about the information we collect, how it is protected, and the choices available to you.
In Community, use Report on the relevant post or reply. Reply controls also let you block that person. For an urgent account or privacy concern, email hello@lagomlylife.com.